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  • When you click on the “Contact Us” button on top right corner of our website, you will be prompted to page requesting for your name, email id and message. Submit your details there and we will reply to your message within 24 hours.

    Trip related queries can also be submitted by clicking on the “Inquiry” button or filling out the “Message Express” section below each trip. You can also directly send us an email to marketing@marrontreks.com for your queries pertaining to a trip.

  • Booking your trip with Marron Treks, is very simple. After you select your tour/trip/adventure package, click on the “Book This Trip Now” button below. You will be prompted to a page that reveals the booking form. Fill it duly and submit.

    To process a booking, you must send us the following:

    i)    A duly filled booking form at : info@marrontreks.com

    ii)    A copy of your passport (the passport should have a validity of at least 6 months from the date of entry to Nepal) and a copy of your passport sized photo at : info@marrontreks.com

    iii)    A non-refundable deposit (25% of the total cost). The payment can be made through the credit card (VISA/Master Card; 4% levy will be added as a card processing fee) or the bank draft (we will provide you our bank details).


    This implicates your acceptance of our stipulated “Terms and Conditions”. After we receive the above, we will send out the final confirmation receipt to you via email.

  • i. A non-refundable deposit (25% of the total cost) should be made at the time of booking the trip, before your arrival to Nepal.

    ii. The remaining 75% of the amount can be paid after your arrival to Nepal, but before the commencement of your trip.

    iii. The payment can be made through the credit card (VISA/Master Card; 4% levy will be added as a card processing fee) or the bank draft (we will provide you our bank details).

    • It is mandatory that the company receives the cancellation notice in writing, at least 20 days prior to the date of trip commencement.  After the receipt of the cancellation notification with a valid reasoning, the trip will then be termed as “Cancelled” and refund will be made after deducting a cancellation charge of 25% of the total cost, from the amount paid by the client.
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    • Refund shall not me made under following circumstances:
           A)  If the company receives the cancellation notice in less than 20 days of the trip departure date.
           B)    If the client abandons the trip for any reason, voluntarily, involuntarily or commits any unlawful act before or during the trip.
           C)    If the client does not use the services (meals, accommodation and others) during the trip mandated by the trip itineraries.
            
    • Should the client intend to make changes on the trip after it has been booked, s/he has to    submit a request in writing, elucidating a decent reason. While every effort will be made to incorporate the client’s request, changes cannot be guaranteed.
            
    • If the client is prevented from pursuing the trip owing to some genuine/unavoidable circumstances like (but not limited to) death, serious illness, redundancy or jury service, the trip can be postponed or even transferred to another client, provided that the new client is willing and meets all the requirements pertaining to the particular trip. However, any such claim to either postpone or transfer the trip should be submitted at least two weeks before the trip commencement date and has to be authenticated by a proof. A fee of US$100 is chargeable under such circumstances. But there will be no option available if such notifications are received later than two weeks of trip commencement date.

     

  • On camping trek you will be sleeping in tents. A trekking crew consists of 1 Sirdar (the local team leader), 1 Sherpa Guide, 1 Cook and Porters and Kitchen Helpers. The Sirdar dictates the Guide who in turn monitors the kitchen staffs, porters and assistants. The guide constantly supervises the hygiene in the Kitchen to make sure that we are fed healthy and also instructs the porter to transport the luggage properly. The ratio of both Sherpa guides and kitchen crew to group members is generally 1:4 and the ratio of porters to group members is around 3:1 at the beginning of the trek, but the number of porters and helpers gradually decreases as the carried food ration is consumed, causing the load size to decrease. There is a provision of a toilet tent. Your camping staff will dig a deep hole on the ground for defecation and cover the hole with the soil before leaving the site.

  • Some of the popular trekking routes are served by lodges and inns making it possible for the trekkers to stay there throughout the trek. Tea House Treks are less expensive compared to Camp Trek and are largely suitable for small groups. These days the teahouses are equipped with facilities like rooms with attached toilets, hot shower and restaurants which cater to quite a wide range of menus.  A Tea House Trek is a great way to get connected to the local people and is suitable for those who do not want to put up with the oddities and logistical hurdles of Camp Trek. The standard of a lodge can vary from ‘very similar to a hotel’ to something more local with just the very basic facilities.

     

     


  • Our treks range from Easy/Leisurely to Moderate and Strenuous. The grading is generally commensurate to the elevation attained. Trekking on high elevations is tough and needs thorough acclimatization (getting accustomed to the thin air on high altitudes). Experience is not a “must”, but your generic fitness level should be good and you should not be having any mobility restrictions. You will always be accompanied by a professional trekking guide, who is well aware of the precautionary measures to be taken while trekking on different regions. So, you don’t actually need to have any such former experience in order to pursue a trek.


  • In case of severe sickness or accident (which is least expected), you will be rescued by a helicopter.  Since you are entirely liable for all the expenses incurred for the use of such emergency services, please make sure that your travel insurance covers you for both- medical as well as emergency evacuation costs.

     

     


  • Yes, we are a legalized trekking agency registered at the Nepal Government’s Office of the Company Registrar, Tourism Industry Division (Registration #366) under the Ministry of Foreign Affairs. Besides, we have acquired the memberships of- Nepal Tourism Board (NTB), Trekking Agents’ Association of Nepal (TAAN), Nepal Association of Tour and Travel Agents (NATTA), Nepal Mountaineering Association (NMA), Kathmandu Environmental Educational Project (KEEP), Japan Association of Travel Agents (JATA) and Adventure Trade and Travel Association (ATTA).


  • We have prepared a comprehensive list of gears and equipments needed for trekking. When you click on the link of a particular package, you can have access to our “Equipment List”, which reveals all the necessary stuff that you need when out on a trek. Generally, the items that you need highly rely on the season, duration and kind of trek you are pursuing. Most of the items are easily available on rent here in Kathmandu. So you don’t have to travel to Nepal with a cartload of gears. Depending on your trek/tour/adventure, we can suggest you regarding what you have to bring.


  • These days, few private mobile carriers in Nepal have extended their coverage even to the remote regions. So communicating should not be much of a concern. However, internet services are not available everywhere. In case you happen to be trekking on a region which is totally cut off from communication services, our staff can walk up to the place where such facility is available and deliver the message for you. We will make sure that you get access to the communication and internet facilities, wherever available.

     

     


  • Lately, most of the teahouses on the trekking routes have electricity. So, charging your gadgets is not a problem at all. However, on some teahouses which run on solar power, you would have to pay additional fee (US$ 1 to 3 approx.), in order to get your gadgets charged.

    Regarding the hot showers, yes, most of the teahouses provide the hot showers through solar heating system but you will be charged extra.

  • Please refer to the “Cost includes/excludes” section of your trek package, to see if the cost of drinking water is included on the total cost. Bottled mineral water can be bought at the teahouses, but the cost per bottle increases dramatically as we move to higher altitudes. We can drink the mountain water that comes from the local supply but it’s advisable to use the iodine/water purifying tablets. Depending upon the altitude, the bottled mineral water costs around US$ 1.5-2.5/ per bottle and the boiled water costs approximately, US$ 1- 2/ per liter.




  • Yes, a representative from Marron Treks will be waiting for you at the terminal building with a placard of your name. You will be received and transferred to your hotel.


  • Yes, all our staff members are insured against every possible risk encountered on a trip.


  • Absolutely! We are flexible about adding extra days on your existing itinerary upon your request, as we believe that a holiday never means getting on the final destination quickly. But yes, you will certainly have to bear additional cost commensurate to the number of days you want to extend and kind of adventure you intend to pursue.



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